Switching to a new internet service provider (ISP) may affect connection stability, and changes can come with drawbacks, improvements, or mixed results. Understanding the factors affecting internet reliability and speed can help you make informed decisions, and we will explore these factors below.
Bandwidth
A significant way a new ISP affects connection speed is through bandwidth availability. Providers offer various bandwidth limits based on pricing tiers and infrastructure, and you’ll likely get faster speeds if you switch to a higher-bandwidth provider. However, if a provider offers less bandwidth, you’ll probably see slow speeds—especially during peak demand.
Network Usage
When too many people in a single area access network resources simultaneously, network congestion leads to interruptions and slow speeds. Some internet service providers have more robust traffic management protocols, while others sometimes struggle during peak hours. Your ISP may have fewer (or more) network users, which affects the stability and reliability of your internet connection.
Network Infrastructure and Routing
An ISP’s network infrastructure and routing system determine the efficiency with which data is transferred. Established providers with solid network infrastructure typically have lower latency and faster routing, ensuring stable, fast connections. However, small and new ISPs usually have less-optimized routing, which can create slowdowns when accessing faraway services.
Connection Type
The connection types offered by ISPs play a crucial role in determining connection reliability and speed. Fiber internet, for instance, is known worldwide for its low-latency connections. At the same time, cable and DSL offer slower connections that may be affected by proximity to network infrastructure. Changing to a provider with different types of connections will substantially change your internet experience.
Equipment Quality
ISPs often provide new routers, modems, and other equipment, which can be more effective than those offered by previous providers. High-quality routers and modems can boost connection stability and speed, while outdated, incompatible equipment may have the opposite effect. When evaluating ISP options, check the quality of provider hardware.
Customer Service
The level of support offered by an ISP affects connection reliability. Providers with responsive, strong customer service teams are better at evaluating and resolving issues quickly, minimizing internet downtime. On the other hand, poor customer service often results in prolonged outages and unresolved issues that degrade the overall experience.
Throttles and Data Caps
Many internet service providers impose throttles and data caps, which affect connection reliability for heavy users. A data cap limits usage within a billing period and speeds are severely limited when the cap is reached. Some providers intentionally decrease (throttle) speeds during peak hours. If your new provider has strict data limits and you’re a frequent user, you may notice slower-than-normal speeds at times.
SLAs
Some providers offer SLAs or service level agreements, which guarantee certain uptime durations and connection speeds. An internet provider with a good SLA will offer a more stable connection, while a newer provider with less favorable terms cannot offer the same level of reliability.
Location
It’s often said that the three most important things in the real estate business are location, location, and location—and the same applies to internet service providers. Proximity to ISP equipment largely determines connection reliability and speed, and that’s why it’s so important to choose a provider with robust local infrastructure.
The Bottom Line
Changing ISPs can affect connection speed and reliability, and those changes can go in either direction. Factors like network usage, connection type, bandwidth availability, and customer service play key roles in the online experience. By learning about these factors before switching suppliers, you’ll find it easier to choose an ISP that meets your needs.
